SBI Retired Person Recruitment 2026 – Resolver Post for Ex-SBI Officers | Contract Engagement for 1-3 Years

State Bank of India (SBI) has released a notification for the engagement of retired officers as “Resolver” on a contractual basis. This recruitment is exclusively for retired SBI officers from Middle Management Grade Scale (MMGS) – II, III, and IV. The engagement is for a period of minimum 1 year and maximum 3 years or until the officer attains the age of 65 years, whichever is earlier. The retired officers will be deployed for follow-up and obtaining timely and qualitative resolution of customer complaints, along with any other tasks assigned by the competent authority.

This is an excellent opportunity for retired SBI officers who wish to continue contributing to the banking sector on a flexible contract basis. The engagement is purely contractual and does not constitute re-employment in the Bank. Selected candidates will receive a fixed monthly remuneration of Rs. 45,000 to Rs. 50,000 depending on their retirement grade, in addition to their pension. The selection process involves shortlisting followed by an interview carrying 100 marks. Online applications are invited through the SBI careers portal.

In this comprehensive guide, we cover all important details: eligibility criteria (retired MMGS-II/III/IV officers), remuneration structure, contract period, leave policy (30 days per year), selection process, document requirements, step-by-step online application process, and complete terms and conditions including termination clauses, Service Level Agreement (SLA), and tax implications.

SBI Retired Person Recruitment 2026 – Overview

Important Dates – SBI Retired Person Recruitment 2026

Eligibility Criteria – SBI Retired Person Recruitment 2026

Target Audience – Exclusive Eligibility

Age Limit

The contract is valid until the officer attains the age of 65 years. Engagement will be for a minimum of 1 year and maximum of 3 years, or up to age 65 years, whichever is earlier. Quarterly reviews of performance will be conducted.

Service Conditions – What is NOT Applicable

• Not covered under SBI Officers Service Rules or any other service condition
• Contractual period will NOT be reckoned as service for superannuation benefits/PF/Bonus/Gratuity
• Engagement is NOT considered as re-employment in the Bank
• No house/furniture provided by the Bank
• No other benefits/perquisites/membership in Provident fund/Pension fund/Gratuity during contract period

Remuneration – SBI Resolver Post (Fixed Monthly Pay)

Contract Period, Leave Policy & Termination

Period of Engagement

The contract will be for a period of minimum 1 year and maximum 3 years or until the officer/employee attains the age of 65 years, whichever is earlier. Performance will be reviewed quarterly.

Leave Policy

Retired officers shall be entitled to 30 days of leave during the engagement period of one year, which may be availed with the approval of the Bank/authority. For computation of leave, intervening Sundays/holidays shall not be included. The Bank has absolute discretion to grant or reject leave based on administrative exigencies.

Leave Encashment: Leaves not availed during the engagement period will normally lapse. However, if leave is declined on administrative grounds and not availed during the contract period, it may be encashed at the time of termination at the rate of monetary compensation package component.

Termination of Contract

The Bank or the retired officer may cancel/terminate the contract of engagement at any time with an option of 30 days’ notice period or payment of remuneration in lieu thereof.

Service Level Agreement (SLA)

Before taking up the assignment, the retired personnel will execute a stamped Service Level Agreement (SLA). Key Performance metrics will be defined separately by the User Department/Vertical as per the nature of work. Confidentiality of customer information, documents, records, and assets of the Bank must be maintained.

Roles & Responsibilities – Resolver Post

Additional responsibilities (illustrative, not exhaustive):

• Customer complaint resolution and follow-up
• Ensuring timely closure of complaints
• Coordination with internal departments for complaint resolution
• Any other task assigned by the competent authority

The Bank may assign additional roles and responsibilities beyond those mentioned above from time to time.

Working Hours

The retired officers will follow the normal working hours as applicable to serving officials or as required by the Bank.

Selection Process – SBI Retired Person Recruitment 2026

Stage 1 – Shortlisting

Mere fulfilling minimum qualification and experience will NOT vest any right in the candidate for being called for interview. A Shortlisting Committee constituted by the Bank will decide the shortlisting parameters. Thereafter, an adequate number of candidates, as decided by the Bank, will be shortlisted and called for interview. The decision of the Bank is final, and no correspondence will be entertained.

Stage 2 – Interview

Shortlisted candidates will be called for an interview. The interview will carry 100 marks. The qualifying marks in the interview will be decided by the Bank. No TA/DA will be paid to candidates appearing for the interview.

Stage 3 – Merit List

The merit list for final selection will be prepared in descending order of scores obtained in the interview only, subject to the candidate scoring minimum qualifying marks. In case more than one candidate scores the same cut-off marks, such candidates will be ranked in the merit in descending order of their age (older candidates placed higher).

Merit list will be drawn Circle-wise and category-wise. Selected candidates will be posted in the preferred Circle for which they are applying and will not be entitled to inter-circle transfer.

Application Fee – SBI Retired Person Recruitment 2026

How to Apply for SBI Retired Person Recruitment 2026 – Step by Step Guide

Document Upload Specifications – SBI Retired Person Recruitment

Important Instructions – SBI Retired Person Recruitment 2026

Summary of Terms & Conditions – SBI Retired Person Engagement

Expert Tips for SBI Retired Officers Applying for Resolver Post

1. Ensure You Meet the Exclusive Eligibility

This recruitment is strictly for retired SBI officers from MMGS-II, MMGS-III, and MMGS-IV grades. Retired officers from other banks or retired clerical staff are not eligible. Verify your retirement grade before applying. If you are unsure, check your retirement order or contact your former branch.

2. Prepare the Experience Biodata Carefully

The notification requires “Brief particular of the experience of last 10 years (assignment-wise details)” in Biodata format. Prepare a detailed document covering your last 10 years of service in SBI, including postings, roles, responsibilities, achievements, and any experience related to customer complaint resolution. This document will be crucial for shortlisting.

3. Keep All Documents Scanned and Ready

Before starting the online application, scan all required documents: retirement/discharge certificate, ID proof (Aadhar, PAN, etc.), age proof (SSLC certificate), caste certificate (if applicable), and experience biodata. Ensure PDF files are under 500kb (1024kb for biodata) and readable. Use a scanner with 200 dpi resolution.

4. Understand the Contract Terms Before Applying

This is a contractual engagement, not re-employment. You will not receive any benefits beyond the fixed monthly remuneration. Your pension will continue separately, but no additional PF, bonus, gratuity, or house/furniture will be provided. The contract can be terminated by either party with 30 days’ notice. Ensure you are comfortable with these terms.

5. Apply Early – No Hard Closing Date Mentioned

The notification does not specify a hard last date. Applications may be accepted on a rolling basis until vacancies are filled. Do not delay – submit your application as soon as possible. Late applications may miss the opportunity if the Bank closes the application window without prior notice.

6. Prepare for the Interview

The interview carries 100 marks and is the sole basis for selection. Prepare to answer questions about your experience in SBI, specifically related to customer complaint handling, resolution processes, and follow-up mechanisms. Be ready to discuss your last 10 years of assignments in detail. Since you will be posted in your preferred Circle, also prepare basic knowledge about that Circle’s operations.

7. Keep Your Email ID Active

All communication (call letters, interview advice, results) will be sent by email only. No hard copies will be sent. Ensure the email ID you provide is active and checked regularly. Also check your spam/junk folder periodically to avoid missing important communications.

Frequently Asked Questions – SBI Retired Person Recruitment 2026

Q1: Who is eligible for SBI Retired Person Recruitment 2026?

Only retired SBI officers from Middle Management Grade Scale (MMGS) – II, III, and IV are eligible. Retired officers from other banks or retired clerical staff are NOT eligible.

Q2: What is the monthly remuneration for the Resolver post?

MMGS-II and MMGS-III: Rs. 45,000/- per month. MMGS-IV: Rs. 50,000/- per month. This is in addition to pension.

Q3: What is the contract period?

Minimum 1 year, maximum 3 years, or until the officer attains the age of 65 years, whichever is earlier.

Q4: Will this engagement be considered as re-employment in SBI?

NO. This is purely a contractual engagement and is NOT considered as re-employment in the Bank. It does not count for superannuation benefits, PF, bonus, or gratuity.

Q5: Is there any application fee?

The notification does not specify an application fee. Candidates should check the online application portal for any fee requirements.

Q6: What is the selection process?

Shortlisting based on eligibility and experience, followed by an Interview (100 marks). Merit list is prepared based on interview scores only.

Q7: Will TA/DA be paid for attending the interview?

NO. Candidates called for interview must attend at their own expense. No TA/DA will be paid.

Q8: How many leave days are entitled per year?

30 days of leave during the engagement period of one year. Sundays/holidays are NOT included in leave computation. Leave encashment is possible if declined on administrative grounds.

Q9: Can the Bank terminate the contract before the agreed period?

Yes. Both the Bank and the retired officer can terminate the contract with 30 days’ notice period or payment of remuneration in lieu thereof.

Q10: Is a Service Level Agreement (SLA) required?

Yes. Before taking up the assignment, the retired personnel must execute a stamped Service Level Agreement (SLA).

Q11: Will TDS be deducted from the monthly remuneration?

Yes. Income Tax (TDS) will be deducted at source as per prevailing rates under the Income Tax Rules.

Q12: Can I apply for a Circle different from where I retired?

Yes. The application allows you to select your preferred Circle. The merit list will be drawn Circle-wise, and selected candidates will be posted in the preferred Circle for which they are applying. Inter-circle transfer is not permitted.

Q13: Where can I find the online application link?

Visit https://sbi.bank.in/web/careers/current-openings and look for advertisement no. CRPD/RS/2026-27/06.

Q14: What is the role of a Resolver?

The primary role is follow-up and obtaining timely and qualitative resolution of customer complaints, along with any other task assigned by the competent authority.

Q15: Is there any age limit for applying?

There is no specific maximum age for applying, but the contract will be valid only until the officer attains 65 years of age. Engagement is for a minimum of 1 year and maximum of 3 years, or up to age 65, whichever is earlier.