CMD Kerala Customer Relations Assistant Recruitment 2026: Overview

Government job seekers in Thiruvananthapuram with an Engineering Diploma or B.Tech background will find the CMD Kerala Customer Relations Assistant recruitment 2026 one of the most accessible state PSU opportunities this month – requiring just 6 months of call centre experience with no upper age restriction below 45. Centre for Management Development (CMD), an autonomous institution under the Government of Kerala, is recruiting 40 CRA candidates on a 1-year contractual basis to provide manpower support to the Centralised Call Centre of a Public Sector Undertaking under the Kerala Government. A key detail competitors miss: pay is ₹1,010 per 8-hour shift – not a fixed monthly salary – which translates to approximately ₹26,260 per month on a 26-shift working schedule. Only candidates currently residing in Thiruvananthapuram will be considered; applications from other districts are not eligible.

Based on official notification No. CMD/PSU/07/2026 dated 15 May 2026 by Centre for Management Development, Thiruvananthapuram. Verified: May 2026.

Quick Eligibility Check

An important note unique to this recruitment: if your most recent experience is current and ongoing (no relieving certificate yet), you may submit an affidavit detailing employer name, designation, period, nature of job, and responsibilities. This affidavit provision applies only to your latest/current experience – all previous experience must be supported by proper experience certificates with joining date, relieving date, duties, and authorised signature with seal.

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Important Dates

The application window is only 7 days – one of the shortest in any Kerala government recruitment this year. The cmd.kerala.gov.in portal is a relatively low-traffic state institution website, so server overload is unlikely. However, gathering all required documents – especially experience certificates and the qualification certificate (not marksheets) – within this window requires immediate action.

Vacancy and Category Analysis

With 40 vacancies at a single Thiruvananthapuram-based call centre and a residency restriction limiting the applicant pool to Thiruvananthapuram residents, the effective competition is significantly lower than a state-wide Kerala PSU recruitment. The 6-month minimum experience requirement further filters applicants. Based on similar CMD Kerala contractual recruitments, expected applicant count is approximately 500–1,500, giving an estimated selection ratio of roughly 1 in 13 to 1 in 38 – considerably better odds than most government job notifications.

Salary and In-Hand Calculation

Important notes on this pay structure:

• Pay is per shift – not a fixed monthly salary. Actual monthly income depends on the number of shifts worked in a given month.
• This is a contractual engagement – no PF, ESI contribution structure, or additional allowances are specified in the notification. Verify exact deductions and benefits from CMD before joining.
• Call centre shifts may include rotational shifts (morning, afternoon, night) – confirm shift rotation policy with CMD/Client PSU before accepting the offer, as night shifts may attract additional allowance under Kerala labour norms.
• The contract is for 1 year; renewal/extension terms are not specified in this notification.

Compared to a permanent Lower Division Clerk in a Kerala state government department at Level 2 (basic ₹19,900, in-hand approximately ₹22,000–₹24,000 per month), this CRA contractual role at approximately ₹26,260/month offers higher immediate take-home – but without job security, pension, or leave benefits of a permanent post. For Thiruvananthapuram residents with Diploma/B.Tech and call centre experience, this is a worthwhile contractual income while pursuing permanent employment.

Application Fee

Application fee details are not mentioned in notification No. CMD/PSU/07/2026. Based on the online-only application process and the nature of this contractual recruitment, no fee is expected – however, candidates must verify this on cmd.kerala.gov.in when the application portal opens on 16 May 2026. Do not make any payment unless explicitly stated in the official portal.

Age Limit

The notification specifies a maximum age of 45 years as on 01.05.2026, which is notably higher than most government contractual posts (which typically cap at 30–35 years). This makes the CRA post accessible to mid-career Diploma/B.Tech holders with accumulated call centre experience. No minimum age is stated; standard labour law minimum of 18 years applies. Category-wise age relaxation details are not mentioned – verify from cmd.kerala.gov.in or the helpdesk at 0471 2320101.

Eligibility Criteria

The most common eligibility mistake for this post type: uploading consolidated mark sheets or semester mark statements instead of the actual degree/diploma certificate or provisional certificate. CMD explicitly states that marksheets – including consolidated marksheets – will not be accepted as qualification proof and such applications will be rejected. If your institution has not issued the final certificate, upload the provisional certificate issued by a competent authority. For experience, appointment letters, salary certificates, or pay slips are not accepted in place of a proper experience certificate – your experience certificate must include date of joining, date of relieving, duties/responsibilities, and bear the authorised signature and seal of the employer.

Selection Process

Application Screening

All applications meeting the basic eligibility criteria (qualification, experience, age, and Thiruvananthapuram residency) will be screened in the first stage. Incomplete applications, applications with blurred photographs/signatures, or applications using marksheets instead of certificates are rejected at this stage without any further communication to the candidate.

Written Test / Skill Test / Interview

CMD/Client PSU reserves the right to determine the exact selection process based on the number of eligible applicants. The process may include a written test, group discussion, skill/proficiency test, interview, or any combination of these. Only shortlisted candidates will be informed via email, SMS, or phone call – regularly check your spam/junk folder for CMD communications. Prepare for a customer care aptitude test covering communication skills, basic English, and situational call handling scenarios, which are standard for call centre recruitment assessments.

Your first 7 days after applying:

1. Save your application confirmation and registration number from cmd.kerala.gov.in immediately – this is your only proof of application as no physical acknowledgement is sent.
2. Ensure your registered email and mobile number remain active throughout the recruitment process – CMD will communicate shortlist and selection stage details only through these channels.
3. Enable email notifications and check your spam/junk folder daily – CMD notifications have been reported to land in spam filters for Gmail users.
4. If your current experience certificate is unavailable (current employer), prepare your affidavit with all required details (employer, designation, period, nature of job, tasks and responsibilities) – this is the only alternative document CMD accepts for ongoing employment.
5. Contact the CMD helpdesk at 0471 2320101 (Mon–Fri, 10AM–5PM) if you face any portal issue during the application window – the 7-day window leaves no time for unresolved technical problems.

Exam Syllabus

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How to Apply

1. Visit cmd.kerala.gov.in from 16 May 2026 at 10:00 AM – the online application link will activate at this time.
2. Fill in the prescribed online application form completely – all fields are mandatory; incomplete forms are summarily rejected.
3. Upload your latest passport photograph (under 200 KB, JPG format only) and your full signature on white paper (under 50 KB, JPG format only) – initials and capital-letter signatures are not accepted.
4. Upload your Engineering Diploma or B.Tech degree certificate or provisional certificate – marksheets and consolidated statements will not be accepted.
5. Upload your experience certificate(s) with complete details: employer name, designation, date of joining, date of relieving, nature of duties, and authorised signature with seal. For current employment without a relieving certificate, upload a notarised affidavit.
6. Upload any equivalent qualification certificate if your degree is equivalent (not identical) to the prescribed qualification – without an equivalency certificate from a competent authority, equivalent qualifications will not be considered.
7. Review all uploaded documents and form entries carefully before final submission – no corrections are entertained after submission.
8. Submit the form before 23 May 2026 at 5:00 PM and save/note your application registration number for future reference.

Frequently Asked Questions

What is the monthly salary for CMD Kerala Customer Relations Assistant posts in 2026?

Remuneration is ₹1,010 per 8-hour shift – not a fixed monthly salary. Based on a standard 26-shift working month, the approximate monthly earnings work out to ₹26,260. On a maximum 27-shift month, this rises to ₹27,270. Actual monthly income depends entirely on the number of shifts worked. No additional allowances, PF, ESI, or pension benefits are specified in the notification – verify exact pay terms with CMD before joining.

What is the last date to apply for CMD Kerala CRA Recruitment 2026?

The online application closes on 23 May 2026 at 5:00 PM at cmd.kerala.gov.in. The application portal opens on 16 May 2026 at 10:00 AM. This is a 7-day window – candidates must act immediately as no extensions have been indicated. For any portal technical issues, contact the CMD helpdesk at 0471 2320101 on working days between 10 AM and 5 PM.

How many vacancies are there and who can apply?

As per notification No. CMD/PSU/07/2026, there are 40 Customer Relations Assistant vacancies for a Kerala PSU Call Centre in Thiruvananthapuram. Only candidates currently residing in Thiruvananthapuram are eligible to apply – this is a hard restriction, not a preference. Engineering Diploma or B.Tech holders in any discipline with at least 6 months of post-qualification call centre or customer care experience may apply.

Is B.Tech in any branch eligible or only specific engineering disciplines?

Candidates holding a B.Tech degree in any engineering discipline are eligible – the notification does not restrict to specific branches like Computer Science or Electronics. Similarly, Engineering Diploma holders in any discipline are eligible. However, a general BSc, BCA, or non-engineering degree does not qualify even if the candidate has call centre experience.

What is the age limit and is there any relaxation for reserved categories?

The upper age limit is 45 years as on 01.05.2026. This is notably high for a contractual post, making mid-career professionals eligible. Category-wise age relaxation details are not specified in this notification – candidates seeking relaxation information should check cmd.kerala.gov.in or contact the helpdesk at 0471 2320101 for clarification.

Can candidates outside Thiruvananthapuram apply for CMD Kerala CRA posts?

Candidates residing outside Thiruvananthapuram – including those from other Kerala districts like Ernakulam, Kozhikode, or Kollam – are not eligible to apply. The notification explicitly states that only candidates residing in Thiruvananthapuram will be considered. This restriction is absolute and is likely due to the operational requirement of the client PSU Call Centre being located in Thiruvananthapuram.

What is the selection process for CMD Kerala CRA Recruitment 2026?

CMD/Client PSU reserves the right to determine the exact selection process based on applicant numbers. The process may include application screening, criteria-based screening, a written test, group discussion, skill/proficiency test, an interview, or any combination. Only shortlisted candidates will be informed via email, SMS, or phone. Regularly check your spam/junk email folder as CMD communications are known to land there for some email providers.